Dont Take On A Problem That Isnt Yours

There are some great problem solving models out there (more on this is the future), but in my experience most of them are deeply flawed in that they skip 2 critical questions:

1. Is this really a problem?

2. Is this really my problem?

In my youth I had an appetite for the drama and satisfaction that comes with being a good problem solver, but the problems, as I am sure you know, pile up quickly. The better you get at problem solving the more problems you attract for solving. You will end up wondering why your employees or colleagues keep coming to you. Why you are working late nights and weekends when no one else is? This is a habit that may make you successful in the short term, but can get old in the long term. So if this resonates, the next problem that comes your way you can analyze this way.

1. Is this really a problem? Sometimes what we think is a real problem is simply a minor short term inconvenience and will resolve itself over time. What terrible thing will happen if this situation persists? Will customers be inconvenienced or disappointed? Could someone get hurt? Is there an option to do nothing right this minute, and take a wait and see attitude.

2. Is this really my problem? And if it isnt mine, whose is it? And once I figure that out, how do I tactfully and successfully send it where it belongs?

Ken Blanchard wrote book years ago called The One Minute Manager Meets the Monkey and it essentially outlines one simple idea: dont take on a problem that isnt yours. Of course, simple isnt always easy because this requires setting up clear operating agreements and key responsibilities with direct reports and then being assertive about holding boundaries. Easier said than done. And more on this next time.