Trust is an essential ingredient of leadership

I trust you.

When it comes to building trust in relationships, someone has to make the first move. One person has to be willing to step out, be a little vulnerable, and place trust in another person. Is it risky? Yes! Without risk there isnt a need for trust.

So in a work setting, who makes the first move, the leader or the follower? Some would argue that trust has to be earned before it is given, so that places the responsibility on the follower to make the first move. The follower needs to demonstrate trustworthiness over a period of time through consistent behavior, and as time goes by, the leader extends more and more trust to the follower. Makes sense and is certainly valid.

I would argue its the leaders responsibility to make the first move. Its incumbent upon the leader to extend, build, and sustain trust with his/her followers. Why? Its the leaders job to create followership. Its not the followers responsibility to create leadership. In order to create followership influencing a group of people to work toward achieving the goals of the team, department, organization trust is an absolute essential ingredient, and establishing, nurturing, and sustaining it has to be a top leadership priority.

When you make the first move and say I trust you, through word and deed, you accomplish the following:

  • You empower your people Being trusted frees people to take responsibility and ownership of their work. Trust and control are closely related. We dont trust others because we want to remain in control and over-supervising or micromanaging employees crushes their initiative and motivation. Extend trust means letting go of control and transferring power to others.

  • You encourage innovation When employees feel trusted they are more willing to take risks, explore new ideas, and look for creative solutions to problems. Conversely, employees that dont feel trusted will do the minimum amount of work to get by and engage in CYA (cover your assets) behavior to avoid catching heat from the boss.

  • You tap into discretionary effort Trust is the lever that allows leaders to tap into the discretionary effort of their people. People who feel trusted will go the extra mile to do a good job because they dont want to let the boss or organization down. Being trusted instills a sense of responsibility and pride in people and it fuels their efforts to succeed.

  • You free yourself to focus in other areas What happens when you dont trust your people? You end up doing all the work yourself. Leadership is about developing other people to achieve their goals and those of the organization. Does it take time? Yes. Is it hard work? Yes. Is it worth it? Absolutely! Develop and build trust with your team so that you can spend time on the critical leadership tasks that are on your plate.

Let me make an important point Im not suggesting that leaders extend trust blindly. Its foolish to give complete trust to someone who isnt competent or hasnt displayed the integrity to be trusted. Im talking about extending appropriate levels of trust based on the unique requirements and conditions of the relationship. Leaders have to use sound judgement in regards to the amount of trust they extend and it usually begins with small amounts of trust and grows over time as the person proves to be trustworthy. But the point is, someone has to make the first move to extend trust in a relationship.

Leaders Its your move.

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