I dont like the word accountability. Its always rubbed me the wrong way for some reason. I think its because it assumes the worst about people. When we talk about accountability, it always seems the assumption is a person is incapable of, or unlikely to, follow through on his/her commitments. So we spend a lot of time and energy creating systems, processes, or consequences to make the sure the person is held accountable.
I prefer the word responsibility. To me, responsibility has a positive connotation. Its starting with the mindset that a person will be responsible if he/she is given the necessary tools and training. If a person is responsible, you dont have to worry about him/her being accountable. Responsibility breeds accountability. Whereas focusing on accountability is only treating the symptoms of a performance issue, addressing responsibility is treating the root cause.
So how can leaders help their people develop an inherent sense of responsibility? Heres five steps to get started:
1. Create a motivating work environment You cant motivate anyone. (What? Did he just say I cant motivate anyone? Isnt that one of my primary responsibilities as a leader?) Yes, I just said that. You cant motivate anyone. Every person is responsible for his/her own motivational outlook. What you can do is create a work environment that allows your people to maximize their sense of autonomy, increase their level of relatedness with others, and develop competence in their work. Autonomy, relatedness, and competence are the variables that allow a person to be optimally motivated and its our jobs as leaders to foster an environment that brings out the best in our people.
2. Let your people take the lead in goal setting as much as possible Think about your own experience. When have you felt the greatest sense of commitment to a goal? When you created it yourself (or had a hand in it), or when a goal was assigned to you? Most likely it was when you were involved in setting the goal because you had a sense of ownership. It was your goal, not someone elses. Your people will exhibit more responsibility for accomplishing their goals if they are involved in setting them.
3. Be clear on expectations If people are going to be responsible, they need to clearly understand the expectations of their commitment. Many times our frustrations with people not being accountable is due to a lack of clear expectations. Make sure people know why the goal is important, what the deadlines are, and what constitutes success. If the situation requires you to follow through with negative consequences, do so. Dont make hollow threats.
4. Use the right leadership style Your people have different levels of competence and commitment on each of their goals. Its your job as a leader to flex your leadership style to provide the proper amount of direction and support your people need to accomplish their goals. If you dont set your people up to be responsible and successful in achieving their goals, thats on you, not them. (Hold yourself accountableerrrresponsible).
5. Let go Ive written previously about balancing control and responsibility. Its easy to grab control from people when you see them underachieving or shirking their responsibilities. That doesnt help your people develop responsibility and it only adds to your stress level and workload. If youve properly trained and equipped your people, you need to let go and let them succeed or fail on their own.
Starting with these five steps puts the onus on your people to live up to their responsibilities. Its up to them to hold themselves accountableto be responsible. The leadership mindset underpinning these steps is one of trust. Ralph Waldo Emerson said Trust men and they will be true to you; treat them greatly and they will show themselves great. Trust your people to rise to the occasion, to be worthy of your trust. Odds are they will prove themselves to be responsible and you wont have to worry about holding them accountable.
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