Claim RMA

Description: Learn how to claim RMA requests (Refunds, Exchanges, etc.) inside the Backoffice application.

Things We Cover:

  • Requesting a Refund inside the app
1

Customer account

Go to Customers>Search Customer

Find the customer account and open it

2

Customer Orders

Go to Orders and hit Search

3

Claim RMA

Split the Order, highlight an item and hit Cancel / RMA > Claim RMA


4

Reason

Enter Request type, Reason and hit OK

Next