Process RMA

Description: Learn how to process RMA requests (Refunds, Exchanges, etc.) inside the Backoffice application.

Things We Cover:

  • Processing Refund
1

Home Dashboard

Home Dashboard screen has Statistics widget. Hit RMAs title next to RMAs count.

2

Approve

Select a request from the list

You can check Order Details and change fees on Deductions section

When youre ready to approve the request click Approve For Refund button. You can also Switch to Exchange or Reject the request.

On this step the customer has to send the item to you.

3

Received

Once you received the item, open the RMA screen again ( step 1 ), open Arriving folder

Select the RMA and hit Mark Received

Add tracking number and hit Mark Received again

4

Refund

Open Refund folder

Select the RMA and hit Process RMA

Choose Refund, click Save

Select the charge and hit Issue Refund

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